Select Page

Revocation for digital media

Disclaimer: The following sample General Terms and Conditions have been prepared by a lawyer (https://rechtsanwalt-schwenke.de). They comply with the legal requirements of a typical online shop aimed at consumers. However, you should only use the sample after careful examination and adaptation to your specific business model. The clauses may be inadmissible in certain constellations. In case of doubt, seek legal advice.
Information on the right of withdrawal for consumers on the delivery of digital content that is not delivered on a physical data carrier (e.g. e-book, software download)

revocation instruction

A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity.

right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must contact us ([Insert: Name/company, address of the revocation addressee, telephone number, e-mail address and, if available, fax number. You can also use the shortcode for this purpose, and store the address in settings DE.]) by means of a clear explanation (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

Sample withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)
– On [Insert: name/company, address of the revocation addressee, e-mail address and, if available, fax number]:
– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
– Ordered on (*)/received on (*)
– Name(s) of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only for paper communication)
– date
—————————————
(*) Delete as appropriate.